Subscription Cancellation Policy

Subscription Terms

When you purchase a subscription, you authorize Soteri Skin to automatically charge your selected payment method and send recurring shipments based on the delivery frequency you selected at checkout.

Your subscription will automatically renew and continue until you cancel it.

How to Cancel Your Subscription

You may cancel your subscription at any time. To avoid being charged for your next recurring order, your subscription must be canceled no later than the day before your next order is processed.

You can cancel your subscription using either of the following methods:

Option 1: Cancel Online (Recommended)

Visit: https://soteriskin.com/tools/recurring/login

1. Enter the email address you used when creating your subscription.

2. A one-time verification code will be sent to your email.

3. Enter the verification code to access your subscription account.

4. Click "Subscriptions" at the top of the page.

5. Select the subscription you wish to cancel.

6. Scroll to the bottom of the page and click "Cancel Subscription."

Once your cancellation is completed, no future recurring orders will be processed after the effective cancellation date.

Option 2: Contact Us

If you need assistance, simply email us at hi@soteriskin.com, and we'll be happy to cancel your subscription for you.

Important Timing Information

You may cancel your subscription at any time. However, cancellations must be submitted no later than the day before your next order is processed. If your recurring order has already been processed, that order cannot be canceled, but your subscription will be canceled so that no future recurring orders are placed.

If you are unsure when your next order will be processed, you can log into your subscription account or contact us at hi@soteriskin.com, and we'll be happy to assist you.

Subscription Continuation

Your subscription remains active until you cancel it. By maintaining an active subscription, you authorize Soteri Skin to continue charging your selected payment method for each scheduled recurring shipment according to your selected delivery frequency.