Frequently Asked Questions

Got questions about Soteri Skin? We've got the answers
Soteri products are different from other skincare on the market. And when you try something new, there are always a lot of questions. We’ll try to answer yours in this FAQ. Got questions that you’re not seeing here? Just email us at
  1. Where do you ship?
  2. How long until I see results?
  3. I have a particular skin condition. Will Soteri work for me?
  4. Is this tingling sensation normal?
  5. What is your return policy?
  6. Can I use this with steroids?
  7. Can I use this with other products/where does this fit in a routine?
  8. Will Soteri play well with my makeup?
  9. Can I get a free sample?



1. Where do you ship?

Currently, we only ship within the U.S. If you’re outside the U.S., sign up for our mailing list and we’ll let you know as soon as Soteri ships in your area. And feel free to shoot us a note at so we know where Soteri should be next!


2. How long until I see results?

While many people see improvement within the first week, this isn’t true for everyone. You can expect to see results within 3-4 weeks after starting to use your Soteri products twice daily.


3. I have ____ condition. Will this work for me?

Soteri products are formulated to be safe for the most sensitive of skin (ie. eczema, psoriasis, rosacea, and xerosis) and even damaged skin.

Most skin conditions involve disruption of the balance between the skin barrier, acid mantle, and microbiome, which Soteri was specifically created to correct.

Try Soteri and see if you like it (we think you will). If you don’t, we have a 30-day no-questions-asked return policy.


4. Is this tingling sensation normal?

While some people never experience this sensation upon applying Soteri skincare, others may find that they experience stinging or tingling. Don’t worry; the tingling sensation is perfectly normal. It’s an indication that your skin barrier may have been compromised, and that our formulation is working to reset your skin's balance. It should fade as your skin recovers. In fact, you can use the tingling as a feedback mechanism to assess the health of your skin!


5. What is your return policy?

You can return your Soteri product within 30 days of receiving it for a full refund. Just email us at, and we’ll be happy to assist.


6. Can I use this with steroids?

Yes, you can use Soteri skincare with topical steroids. For best results apply 5-10 minutes after you apply your steroid cream.


7. Where does Soteri fit in a routine?

Our products are carefully formulated to provide all the ingredients and hydration that skin needs, so you don’t need to apply other skincare. We include powerful, safe actives such as hyaluronic acid and niacinamide, so Soteri can replace many other serums or treatments. 

But if you’re a skincare junkie (like we are), we’re here for you too. While Soteri is great on its own, it also plays well with your other skincare faves. If you have a skincare routine you like to stick to, use Soteri in place of your moisturizer. However, we don’t recommend using it with other products that contain AHA, BHA, or PHA, because that can be irritating for your skin, and that’s exactly what we don’t want.

Use Soteri at least twice per dayafter cleansing, and whenever skin is dry. You’ll start seeing results in about 3-4 weeks.

Here’s the order we suggest using for your new Soteri skincare regimen.

      1. Cleanser
      2. Toner
      3. Serum
      4. Soteri Skin products/moisturizer
      5. SPF


8. Will Soteri play well with my makeup?

Yes! In fact, BALANCING ACT makes a great base for makeup. We recommend applying BALANCING ACT without any other skincare before putting on your makeup.


9. Can I get a free sample?

In our experience, sample sizes aren’t enough for people to properly test whether Soteri skincare will work for them. We recommend that people apply Soteri for at least 3+ weeks to see results. However, we do offer a 30-day no-questions-asked full refund if you find that Soteri doesn’t work for you.