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Living with skin challenges isn’t easy. You don’t have to navigate it alone. We’re here for you every step of the way
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Quick solutions for your skin and order needs
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We're here to help you every step of the way
FAQs
Common questions about our skin healing approach
Orders are typically delivered within 5 business days.
Yes. We offer free standard shipping on all orders over $50.
Yes. Expedited shipping is available at checkout for $9.99 with delivery typically within 3 business days.
If you have any questions about your order or shipping options, please contact our support team at customersupport@soteriskin.com.
Consistent moisturizing is essential to living eczema‑free. Our subscription program ensures you never run out of the products your skin relies on while saving money. Subscribers receive 40% off the Starter Kit and 15% off single products.
You can manage your subscription anytime by logging into your account where you can update your delivery schedule, pause, or cancel.
You can cancel your subscription anytime after your second order. Your subscription includes two shipments (about 30 or 60 days apart) at a special discounted price. After that, you’re free to cancel, pause, or modify your subscription anytime.
You can contact our support team at customersupport@soteriskin.com and we will be happy to assist you.
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