Skip to Main Content Skip to Footer

Free Next Day Shipping on Orders Over $50

Learn how to get started with Soteri Skin to live eczema free

For First Time Users

6 Week Eczema Relief Treatment Plan with Soteri Skin's Starter Kit

Soteri Skin’s Advanced Eczema Treatment 2-Step Topical Kit is the only non-steroidal eczema topical solution on the market that actively adjusts and controls your skin’s pH at the optimal 4.7 level for long lasting eczema relief.

1
Step 1

Use pH/LOCK® Lite for 2-3 weeks

Start with pH/LOCK® Lite for the first 2 weeks to help your skin adjust to Soteri Skin's active ingredients.

pH/LOCK® Lite is Step 1 of our 2-Step Treatment kit and is perfect for anyone with active flares, or red irritated skin. For optimal results, apply it twice daily — once in the morning and once at night — after cleansing or showering, and before applying makeup or sunscreen.

If you’re using a steroid, apply it before pH/LOCK® Lite. Over time, you’ll be able reduce your use of the steroid and stick with Soteri Skin for long term relief.
A tingling sensation is completely normal and indicates that your skin is beginning its healing process. After a few days, the tingling should subside, and you'll notice a significant reduction in symptoms.

2
Step 2

Transition to pH/LOCK® Eczema Relief Full Strength

After 2-3 weeks of using pH/LOCK® Lite, transition to pH/LOCK®, Soteri Skin's full strength eczema cream.

  • This is our full- strength pH/LOCK® product that is clinically tested to relieve your eczema in 4 weeks.
  • Apply pH/LOCK® at least twice daily, in the mornings and evenings after cleansing or showering and before layering on makeup or sunscreen.
  • If you are using a steroidal cream, apply it before you apply pH/LOCK®.
3
Long-term Use

Keep Your Skin Eczema-Free with pH/LOCK®

SOTERI SKIN pH/LOCK® is an essential maintenance treatment to continue using even after your eczema has healed. It helps maintain optimal skin pH levels, supporting a balanced skin microbiome. This prevents future flare-ups, while strengthening your skin’s protective barrier.

• Swap it for your regular moisturizer and enjoy a life free from itch, discomfort, and irritation! Believe it! It's really possible.

Frequently Asked Questions

How long until I see results? +

You can expect to see visible improvement within the first few days of application, with your baby's eczema likely resolving completely over a four-week period. For best results, apply the product consistently twice daily—especially after cleansing your baby's skin. Please avoid using other moisturizers alongside Soteri Skin, as most tend to have a high pH, which can further irritate eczema-prone skin

Do I use step 1 and step 2 together? +

No, you have to start with step 1 for the first 3 weeks, and then after that you switch to step 2, for the next 4 weeks.

Is the Soteri Skin Eczema Starter Kit safe for kids? +

Yes, it is safe for children 3+. We have undergone safety, stability and microbial tests and have the eczema association's seal for approval.

I have ____ condition. Will this work for me? +

Soteri Skin Eczema Creams can help with damaged, itchy, dry, irritated, eczema prone skin. It also helps those who have rosacea and psoriasis. However our clinical trials show that we are most effective for those with dry and eczema prone skin.

Is this tingling sensation normal? +

If you are still experiencing some tingling upon acclimation, don't worry. This is a good indication that pH/LOCK® is working on your skin to restore your acid mantle and balance your surface skin pH. With continued use and as your skin starts to heal from eczema, the tingling and stinging will fade away, leaving your skin healthy and eczema-free.

  • Step 1: Start your treatment with pH/LOCK-LITE®. This is Soteri Skin's reduced-strength eczema relief cream, and it helps you adjust to Soteri Skin's active ingredients. We recommend that you use pH/LOCK-LITE® for the first 2-3 weeks or during active flares.
  • Step 2: After the first 2-3 weeks with pH/LOCK-LITE®, please transition to Soteri Skin's pH/LOCK® cream. This is Soteri Skin's full-strength eczema cream. Use it for 4 weeks.
  • Always apply Soteri Skin eczema creams twice per day, in the morning and in the evening, and always after showering.
  • If you are using a steroidal cream, apply it before you apply Soteri Skin eczema creams.

Can I use this with steroids? +

If you have to use a steroid, apply the steroid first, wait 5 minutes and then apply Soteri Skin.

Where does Soteri fit in a routine? +

Apply Soteri Skin creams in the morning and in the evening.

  • It's especially important to apply it immediately after showering.
  • If you have hand eczema, you should always apply Soteri Skin creams after washing your hands.
  • If you are using a steroid, apply the steroid first, wait for 5 minutes, and then apply Soteri Skin.
  • Do not use Soteri Skin with any other moisturizing cream because they will imbalance your skin pH and therefore undo Soteri Skin's benefit.
  • If you are using sunscreen or makeup, apply Soteri Skin first.

Will Soteri play well with my makeup? +

Yes you can apply Soteri Skin creams first and then your makeup. If you are eczema prone, make sure you are using a clean make up brand that doesn't irritate your skin

Where do you ship? +

Currently, we only ship within the U.S. If you're outside the U.S., sign up for our mailing list and we'll let you know as soon as Soteri ships in your area. And feel free to shoot us a note at hi@soteriskin.com so we know where Soteri should be next!

What is your return policy? +

You can return your Soteri product within 30 days of receiving it for a full refund. Just email us at customersupport@soteriskin.com, and we'll be happy to assist.

Still have questions?

Send us a message and we will get back to you as soon as possible.

Thanks for contacting us! We'll get back to you as soon as possible.